Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the newlens website (the "Website") and the AI Readiness Assessment tool (the "Assessment"). By accessing or using the Website, you agree to be bound by these Terms.

newlens limited ("we," "us," or "our") is registered in England & Wales (Company No. 16945634). We are registered with the Information Commissioner's Office (ICO Registration Number: ZC095203). Our registered company address is 2 Burghley Way, Littleover, Derby, DE23 4TD.

2. Services

2.1 Website Use: The Website provides information about our workflow automation, consulting, and AI training services. Use of the Website is subject to these Terms.

2.2 Assessment Tool: The Assessment is a free discovery tool designed to evaluate your business's AI readiness. Completion of the Assessment does not create a client relationship or obligation to purchase services.

2.3 Paid Services: Any professional services (workflow automation, consulting, training) are subject to separate written agreements. These Terms do not govern paid service delivery.

3. Alpha Partner Program

3.1 Application: Participation in the Alpha Partner Program is by application only. We reserve the right to accept or decline applications at our sole discretion.

3.2 Terms: Alpha Partners who are accepted will receive separate service agreements outlining pricing, scope, deliverables, and cancellation terms.

3.3 Availability: The Alpha Program has limited spaces and may close without notice once capacity is reached.

3.4 Fair Use: Managed automation subscriptions include execution limits and fair use terms as defined in the applicable service agreement. Execution limits are soft caps. There are no automatic overage charges.

4. Data Collection & Privacy

4.1 Assessment Data: When you complete the Assessment, we collect business information to generate your AI Readiness Report. This data is processed in accordance with UK GDPR and our Privacy Policy.

4.2 Contact Forms: Information submitted via contact or application forms is used solely to respond to your enquiry or assess your application.

4.3 Your Rights: You have the right to access, correct, delete, or export your personal data. Contact us at [email protected] to exercise these rights.

5. Assessment Report

5.1 Nature of Report: The Assessment Report is provided for informational purposes only. It is not professional advice and should not be relied upon as a substitute for consulting with qualified professionals.

5.2 No Guarantee: The Report represents our assessment based on the information you provide. We make no warranty regarding the accuracy, completeness, or suitability of the recommendations.

5.3 Delivery: We aim to deliver your Report within 24 hours of Assessment completion. Delays may occur and do not constitute a breach of these Terms.

6. Intellectual Property

6.1 Website Content: All content on the Website, including text, graphics, logos, and software, is owned by newlens limited or our licensors and is protected by copyright and other intellectual property laws.

6.2 Assessment Tool: The Assessment tool and methodology are proprietary to newlens. You may not copy, modify, distribute, or reverse engineer the Assessment.

6.3 Your Data: You retain ownership of any data or information you submit through the Website. By submitting, you grant us a license to use that data to provide the services described in these Terms.

6.4 Managed Automation: Automation workflows developed by newlens as part of any paid service are the intellectual property of newlens and are licensed to the client under the terms of the applicable service agreement. A self-hosted buyout option is available. Full terms are set out in the service agreement.

7. Limitation of Liability

7.1 No Warranty: The Website and Assessment are provided "as is" without warranty of any kind, express or implied. We do not warrant that the Website will be uninterrupted, error-free, or secure.

7.2 Limitation: To the fullest extent permitted by law, newlens limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Assessment.

7.3 Maximum Liability: Our total liability to you for any claims arising from these Terms or use of the Website shall not exceed £100.

8. Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with or disrupt the Website's operation
• Use automated tools to access the Website without permission
• Copy, reproduce, or redistribute Website content without authorization

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party sites. Your use of third-party sites is at your own risk.

10. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Material changes will be notified via email to registered users or through a prominent notice on the Website.

11. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Website ceases immediately.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these Terms, please contact us: