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Services

AI Automation Services for UK SMEs

We are more than workflow automation.

Drawing on extensive enterprise analytics, systems design, and commercial insight, we offer targeted consulting and training for businesses facing complexity at scale.

Automation

Business processes, autonomously.

Eliminate manual data entry, connect disconnected tools, and create workflows that work while you sleep. We build the "digital glue" that lets your team focus on growth, not admin.

Limited Alpha Programme

Want us to build and manage your automation?

Our managed automation services are currently available exclusively to a select group of 10 Alpha Partners - UK SMEs accepted at 50% off standard pricing while we prove the model together.

Managed Automation Capabilities

For our Alpha Partners, we provide a complete, self-hosted automation stack managed by our team. No per-execution fees - just clear monthly limits with no surprise charges.

Private Automation Engine

Your own dedicated automation server. Secure, private, and scalable without per-task fees.

Workflow Design

We design, build, and maintain your business-critical automations from end-to-end.

Private Infrastructure

Encrypted tunnels and private infrastructure ensure your data never leaves your control.

Monitoring & Support

Proactive health checks and rapid resolution for any failed executions.

Consulting

Enterprise analytics, delivered locally.

Whether you need architecture clarity, financial modeling, or AI strategy, we bring proven frameworks and 20+ years of experience to local Suffolk businesses and beyond.

Systems Architecture

  • Technical blueprints & scalability planning
  • Platform integration roadmaps
  • Process mapping & workflow design

We design systems that grow with you - avoiding "data debt" and ensuring future integrations are seamless, not surgical.

Analytics & Reporting

  • Bespoke dashboards (Power BI, Tableau)
  • Data audits & quality assessments
  • Insight delivery frameworks

Turn raw data into decision-making confidence. We build reporting that executives trust and teams actually use.

Commercial & Financial

  • Pricing strategy & margin protection
  • Rebate tracking & reconciliation
  • Financial modeling & forecasting

Identify hidden revenue leaks, optimise pricing, and build financial models that reflect operational reality.

CRM Strategy

  • Salesforce & HubSpot administration
  • Data cleanup & pipeline health
  • Custom implementation & training

Stop wrestling with your CRM. We make Salesforce and HubSpot work for you, not against you.

AI Roadmap & Policy

  • Practical AI implementation strategy
  • Risk assessment & governance frameworks
  • Staff training & empowerment plans

Navigate the AI landscape with clarity. We build roadmaps that empower your people, not replace them.

Training

Building AI literacy across your business.

AI adoption isn't about the technology - it's about the people. Without proper training and empowerment frameworks, even the most powerful tools create anxiety and resistance. We deliver practical, role-based training that builds confidence and capability.

Team Workshops

Practical workshops for teams at all levels. We teach how to use AI tools effectively, recognise appropriate use cases, and build prompting skills that deliver real results. No technical jargon - just practical capability building.

  • Hands-on AI tool training (ChatGPT, Claude, Copilot)
  • Prompt engineering for business use cases
  • Risk awareness & governance fundamentals
  • Role-specific use case libraries

Leadership & Technical Training

Advanced training for technical teams and decision-makers. Learn how to evaluate AI platforms, architect AI-augmented workflows, and manage vendor relationships. Designed for those responsible for implementation strategy.

  • AI platform evaluation & selection frameworks
  • Integration architecture & API fundamentals
  • Data privacy & compliance (UK GDPR, ICO)
  • ROI measurement & success metrics

Common questions about newlens services

How long does an automation pilot take to deliver?

For a single, well-defined process, expect two to four weeks from initial audit to live automation. The first week is typically data audit and cleanup, the second is workflow build, and the third and fourth are testing and refinement against real-world performance.

Do you build only on n8n, or other platforms too?

n8n is our primary automation platform because it supports self-hosting, gives clients data sovereignty, and integrates with 400+ services. Where a client already runs Make, Zapier, or Power Automate, we work with the existing platform rather than force a migration. Consulting and architecture work is platform-agnostic.

Can newlens integrate with our existing Salesforce or HubSpot?

Yes. Salesforce administration and reporting is a core service, drawing on direct experience with Salesforce CRM Analytics, Sales, Billing and Invoicing deployments. HubSpot is supported via native n8n nodes and direct API integration.

What does the AI training cover?

Practical, hands-on use of AI tools (ChatGPT, Claude, Copilot) for business contexts. Prompt engineering for SME use cases. Risk awareness and governance. Role-specific use case libraries. Sessions are half-day or full-day, designed for non-technical teams or for technical leadership depending on audience.