Automation
Automations
Automate the admin. Keep the human work human.
newlens designs and implements practical automations that remove copying, chasing, retyping, and manual updates.
You keep control. Your team gets time back. Your process becomes consistent.
Common problems we fix
Enquiries get missed or handled inconsistently.
Quotes, bookings, and follow-ups take too long.
Invoices and chasing are manual and messy.
Data ends up duplicated across spreadsheets, email, and CRM.
Reporting takes hours every week.
Typical automation examples
Enquiry capture and triage from email or forms.
Auto-replies that ask the right questions and route work to the right person.
Quote and booking workflows.
Invoice reminders and status tracking.
CRM updates and clean handovers between systems.
Internal reporting refreshes and weekly summaries.
How delivery works
Discovery and mapping
We pick one process and map the current steps, systems, and risks.Build and configure
We implement the workflow, integrations, and logging.Test and launch
We test edge cases, confirm success measures, then go live.Monitor and improve
Light-touch support to keep things stable and adjust as you learn.
What you get
A documented workflow and agreed success measures.
A working automation with clear boundaries and escalation rules.
Basic logging so you can see what happened and when.
A simple support path for fixes and small changes.
What we need from you
A process owner.
Access to the relevant tools and accounts.
A weekly check-in during build.
