Privacy Policy

Last updated: 20th August 2025

1. Who We Are

This privacy policy explains how newlens (“we”, “our”, “us”) collects, uses, and protects your personal data.
Business name: newlens
Owner: Mat Keys
Email: mat.keys@newlens.uk
Website: https://newlens.uk

2. What Data We Collect

We may collect and process the following personal data when you interact with us:

  • Name, company, email address, phone number (e.g. via contact forms, WhatsApp enquiries, or email).

  • Technical data such as IP address, browser type, and usage data (via analytics tools).

  • Any other information you choose to provide when communicating with us.

3. How We Use Your Data

We use personal data for:

  • Responding to enquiries and providing services.

  • Sending information you have requested, such as booking links or workshop details.

  • Improving our website, services, and communications.

  • Meeting our legal obligations.

We do not sell your data to third parties.

4. Legal Basis for Processing

We process data under GDPR on the following bases:

  • Contract: to provide services you request.

  • Consent: when you opt in to receive updates.

  • Legitimate interest: to improve our services and communications.

  • Legal obligation: to maintain records required by law.

5. Data Sharing

We may share your data with trusted service providers (for example, website hosting, email, analytics, or CRM tools). These providers only process data on our instructions and are bound by GDPR requirements.

6. Data Retention

We keep personal data only as long as necessary:

  • Enquiry data: up to 2 years after last contact.

  • Client data: up to 6 years to comply with legal and accounting obligations.

  • Website analytics: anonymised after 26 months.

7. Your Rights

Under GDPR you have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where consent applies).

To exercise your rights, email: mat.keys@newlens.uk.

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and measure traffic. You can control cookies in your browser settings.

9. Security

We take appropriate technical and organisational measures to keep your data secure. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Contact

If you have any questions or concerns about this policy, contact:
Email: info@newlens.uk

If you are not satisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.